No cooling, heat wave
Caller says the house is 88°F with an elderly parent at home. Marked urgent with the confirmed number at the top of your inbox.
When the AC quits in July, the first company to call back wins the job.
Peak season means every tech is on a job and the phone keeps ringing. Riley answers, gets the details right and flags the calls that can't wait.
How Riley handles HVAC calls
Illustrative examples of the calls Riley handles. Details are made up.
Gas smell near the furnace
Riley gives your safety instruction first (leave the house, call 911 or the gas utility), then takes a short message.
Replacement estimate
Homeowner with a 17-year-old system wants a quote. Preferred day captured, no appointment promised.
What every summary includes
- System type and symptom in the caller's words
- Confirmed callback number
- New or existing customer (as stated)
- Preferred day or time, if offered
FAQs you might approve
Riley answers only from the answers you approve. Everything else is passed to your team as a question.
- Do you charge for estimates?
- Which brands do you service?
- Do you serve my area?
See how Riley would answer for your business.
Book a demo and we'll walk you through a sample call, the summary you'd receive, and the right setup for your calls.