Water heater leaking
Steady drip in the garage. Captured as urgent; if the number breaks up on a bad signal, the call is flagged for review.
Leaks don't wait for business hours. Your callers shouldn't have to either.
A leaking water heater at 7 PM is a job for whoever answers. Riley takes the message clearly and sends you the summary so you can decide what to do next.
How Riley handles Plumbing calls
Illustrative examples of the calls Riley handles. Details are made up.
Clogged kitchen sink
New caller, prefers tomorrow morning. Logged with a clear next step for your dispatcher.
Invoice question
Riley doesn't discuss pricing it wasn't given. It notes the question for the office instead.
What every summary includes
- Where the problem is and what the caller sees
- Confirmed callback number
- Preferred callback window
- Questions Riley couldn't answer
FAQs you might approve
Riley answers only from the answers you approve. Everything else is passed to your team as a question.
- What are your hours?
- Is there a fee for a service call?
- Are you licensed and insured?
See how Riley would answer for your business.
Book a demo and we'll walk you through a sample call, the summary you'd receive, and the right setup for your calls.